We aim to dispatch all items within 48 hours of orders being accepted, to arrive with UK customers within seven working days. In reality dispatch is often on the same day or next working day.
We use Royal Mail. At the point of check out you have the following options:
UK 2nd Class Royal Mail : Please allow up to 5 days for delivery.
UK 1st Class Royal Mail: Please allow 2-3 days for delivery.
Next Day Delivery: Arrives the next day before 1pm for orders placed before Midday Please note - Signature required, make sure someone is home to take receipt of item.
Rest of the World Air Mail: Please allow up to 2 weeks for delivery.
If you are not entirely happy with the pyjamas which you have selected you may cancel your order, requesting a full refund or exhange for up to 14* working days after the receipt of your goods; please inform us of your decision by e-mail.
A full refund will be made within 30 days provided the goods are returned complete, unused, unwashed and with the original packaging.
*Items bought for Christmas can be returned for exchange up until 15th January
For all returns, except if the item is faulty, it is your responsibility to arrange and pay for the return of the products.
If the nightwear purchased is from one of the many Charity Fairs that we attend throughout the Autumn, your refund will be by cheque. Your refund may be reduced by the amount (usually 10%) that has been donated by The Pyjama House for the sale of that item.
To return products please pack up the pyjamas you wish to return in their origianl packaging and send a note with your address, name and telephone number clearly marking whether you would like a full refund or exchange, and send to: Lucy Vaux, The Pyjama House, Cornbrough Villa, Sheriff Hutton, YORK YO60 6QN.
If you wish to discuss sizes/exchanges you can email or phone: Lucy@thepyjamahouse.co.uk Tel. 01347 878673