Who are we?
How do we collect your information?
When you place an order online or by phone
We will gather all the information we need to process your order. (For example: name, email, postal address, billing address, card number or other payment method details, contact phone number. We also capture your IP address for fraud check purposes only). When you first place an order online you will also be given the option to opt in for email marketing. As of 25th May 2018, in accordance with GDPR legislation, we will not send you email marketing unless you tick the box to ask us to, or unless you have asked us to previously. You can opt out of email marketing at any time by clicking the Unsubscribe link at the bottom of any email, or by contacting us.
As with all sensitive data we keep your information securely. The Pyjama House does not keep your payment information. Payment details are sent to and managed securely by Stripe which we chose specifically as Stripe payments systems rank top in the industry for on line security. We also use Paypal. The Pyjama House website is an SSL-
For marketing purposes we are only interested in your email address. We only send emails (never brochures or phone calls).
We send emails (approx once a month) to the following customers:
- Those who have signed up to receive our emails at an event..
- If you have entered a competition and asked us to send you emails.
- Customers who have purchased regularly with us online.
What do we do with your data?
When you place an order online or by phone – fulfilling your order
Primarily we use the data you provide to us to fulfil our contract with you: we use your delivery address to know where to send your order; we use your email address and mobile phone number to update you about your order status.
When you place an order online or by phone, or make a transaction in store – further marketing
The legal basis we use for processing data for marketing purposes is called ‘legitimate interest’.
You can opt out at anytime by unsubscribing from our emails.
When you opt in to receive marketing from us at an event
We use the email address that you supply to us to send you the most relevant marketing. For example free post offers, information about future events we are attending, discounts and when new lines are due in store.
If you have not made a transaction with us, but you have opted in to receive marketing by email the legal basis for processing is called ‘consent’.
We will keep email data unless you tell us you no longer wish to receive marketing from us, in which case we will remove you from our list.
The only data we pass to third parties is in order for them to fulfil services for us, but they can only use this data to fulfil those services for us and cannot pass it on. The companies we use are:
- Royal Mail – requires your address in order to deliver or your order
- Other courier companies also require your details and sometimes a delivery phone number and email (We use couriers other than Royal Mail very rarely and only on very big orders);
- email marketing agencies need your details (email only) to send the marketing emails (we use Constant Contacts);
Your rights relating to your personal data
You have the right to access your personal data (to ask us what information we hold about you).
You have the right to ask for your data to be deleted or corrected.
You have the right to ask us to stop processing your data.
You have the right to stop receiving marketing from us.
For all of the above, please do contact us. Where we are obliged to comply with your request we will do so as quickly as possible.
If you have a complaint about the way we use your data please contact us. If we cannot resolve the problem for you, you can also contact the Information Commissioner’s Office (ICO): www.ico.org.uk