DELIVERY UK
We aim to dispatch all items placed before 3pm Monday – Friday on the same day. Orders placed after 3pm are sent the following day. Delivery is a 24 hour service with Royal Mail and costs £3.50 per order placed. Orders over £100 are free.
Guaranteed Next Day before 1pm delivery is a seperate option at checkout and is more expensive. Someone must be available to sign for the delivery. This option is also UK only and for orders placed before 3pm, Monday to Friday.
Orders placed after 3pm are sent the following day. Orders placed at the weekend go on Monday unless placed between Friday 3pm and Saturday 9am, in which case they will be dispatched before 10am on Saturday to arrive on Monday.
DELIVERY ABROAD
Parcels abroad are £20 and vary according to destination taking between 3 and 10 days to arrive.
RETURNS POLICY
If you are not entirely happy with your pyjamas, PJ bottoms, etc when you receive them, you can return the items to us and request a refund or exchange. We DO NOT OFFER FREE RETURNS, instead prefering to keep down the original price of all our nightwear rather than building a free returns cost into the price.
Returns must be sent to The Pyjama House, Cornborough Villa, Sheriff Hutton, YORK YO60 6QN.
Please clearly mark all returns and exchanges with your Name, Address, Telephone and Email details. Please indicate if you would like a Refund or Exchange. If Exchanging goods, please indicate in your returns what items you would like. It is worth checking the website to ensure we have the correct size/fabric in stock. Refund will be made within 7 days provided the goods are returned complete, unused, unwashed and with the original packaging. Exchanges are turned around within 48 hours and the exchange items will be posted out 2nd class Royal Mail with no additional charge for postage.
*Items bought for Christmas can be returned for exchange up until 15th January. Refund requests must be with us by 7th January.
EXCHANGES POLICY
Please always consider an Exchange.. if your PJs are too small, we have larger sizes, if too big we have smaller sizes, if too warm we have fine cotton, if too cool we have brushed cotton. In other words it is highly likely that we can provide the correct item for your child or you, do call us to discuss this. Tel 01347 878673. Or email, [email protected]
Remember: For all returns, except if the item is faulty, it is your responsibility to arrange and pay for the return of the products. When the item is received back at The Pyjama House process a refund for the goods purchased will be made (the original cost of sending the goods out to you is not refunded UNLESS the item is faulty).
If the nightwear purchased is from one of the many Charity Fairs that we attend throughout the Autumn, your refund will be by cheque. Your refund may be reduced by the amount (usually 10%) that has been donated by The Pyjama House for the sale of that item.
Once again, if you wish to discuss sizes/exchanges you can email or phone:
[email protected]
01347 878673